From: Shane M. Niebergall
RE: Window Conversion Kit
Dear Mr. Tapia:
I am in the middle of a custom restoration of my Father's 1979 Chevy K10. The
truck has a special sentimental value. I took my driver's test in it 20 years ago and went
on dates in it throughout college. My Father passed away in 2004. He and I both loved
the truck and it has been a way for me to honor him and the fun times we had in that old
truck.
While I wanted to restore the truck to a "better than new condition", I did not want
it to lose its personality or the feel it had when my Father owned it. That isn't to say I
didn't want to update its looks and make it mine. I have shaved the '70s era two-tone
trim, stake pockets, emblems and the like. It retained its rugged, lifted 4x4 look but it
became clean and smooth. Unfortunately,the vent windows stuck out like a pair of sore
thumbs. I envied custom '67-'73 Chevy truck projects that cut custom one-piece door
glass. However, the many challenges presented by the curved door glass of the '73-'87
series Chevy trucks convinced me that I would never see one-piece glass in my truck,
that is, until I found One Piece Products.
I purchased a One Piece Products window conversion kit for my truck, wondering
how you solved all of the geometry problems presented by the curved glass, let alone
how your components would mate with the nearly 30-year old original doors and
regulators. When I first saw the kit I was pleasantly surprised by the high quality of the
materials used in fabricating each of the components. The kit is clearly engineered to
function with precision and outlast the rest of the vehicle.
After speaking with you and your staff, it appears that my kit may have been one
of the first ten to fifteen kits your company sold. I expected the kit to have a number of
"bugs" that would have to be dealt with. During installation, the shop doing the work on
my truck thought they found some bugs. You were very easy to reach by phone and email
and fielded their questions promptly, providing expert guidance. Unfortunately, the
fit was only 90% and I contacted you to see what could be done. With a surprising level
of commitment to your new product you offered to oversee the final adjustments in
person. While I was grateful to have you there to do the final fit, I was embarrassed to
see the ease with which you corrected the fit so that the windows now look and function
as though the truck was originally designed to have one-piece glass. I understand that
your instructions, which were clear to begin with, have now been updated to remedy
many novice mistakes before they occur.
You should be proud of the unparalleled level of customer service and product
quality provided by One Piece Glass. I was not surprised to see that your company has
begun to tackle other ambitious projects for the 73-'87 Chevy truck, like a seamless,
glass-to-metal windshield and vertically actuating power rear window. Please count on
me to be your first customer for those products. I am sold on One Piece Products!!
Very truly yours,
